Point Solutions provides managed IT services in Dubai to businesses that depend on their technology on a daily basis. We help you to keep and manage your IT environment, including IT infrastructure, networks, systems, security, data backup and technical support. Based in Dubai, UAE, we work with small to medium-sized businesses and corporates throughout the UAE. Established in 2002.
Tech problems get in the way of day-to-day work, and employees lose time and important tasks fall behind. It’s about more than just fixing things when they break. Keeping an IT environment up and running… Systems need to be maintained, networks monitored, security settings audited, and critical data backed up and recovered reliably.
Point Solutions is a Dubai-based managed IT services provider offering practical IT support to businesses across the UAE who don’t want to have to manage every technical detail themselves. We work with existing environments and new infrastructure projects, with support arrangements tailored around your systems, users and operational requirements.
Our services include IT infrastructure, network support, data storage, backup and recovery, security, consultancy and technology procurement. Depending on your requirements, we can support your business with an agreed maintenance arrangement or assist with specific requirements.
Contact us today for a Data Services and IT Services
Continued problems with devices, email, accounts, or Wi-Fi can interrupt work and pull employees away from their primary responsibilities.
IT Management and Support Built Around Your Environment
The precise scope depends on your systems and the arrangement negotiated with Point Solutions. The services listed below can be bundled together as part of an ongoing support arrangement or discussed as individual needs.
Understand your current environment, business needs, and priorities before deciding what to change or invest in.
Identify and supply suitable hardware, software, and technology based on the agreed requirements.
A Practical Process for Managed IT Services
Point Solutions worked to enhance and manage the existing network at IDS Business Centre. The services involved cabling, firewall security with reporting, managed Wi-Fi, data backups, endpoint security, IP telephony, CCTV surveillance and access control.
This project illustrates the coordination required when connectivity, communications and physical security systems operate within the same commercial facility.
Infrastructure services for the college included structured cabling, firewall security with reporting, campus-wide Wi-Fi with separate student and guest logins, IP telephony, CCTV surveillance, and access control.
The project demonstrates infrastructure planning for a campus environment with different user groups and network access requirements.
Why Businesses Work with Point Solutions
The right service arrangement depends on the size of your environment, the number of users, the systems you rely on, and the internal IT resources available.
Support for everyday IT issues, infrastructure maintenance, security and data protection, scoped to the business’s requirements.
Technology and Related Services
Support That Fits the Issue and Your Environment
Suitable issues, such as some account, software, email and configuration problems, may be diagnosed and resolved remotely.
Hardware faults, cabling, network equipment and other hands-on requirements may need an on-site visit. Availability, coverage, support hours and attendance arrangements are set out in your service agreement.
The precise scope depends on your systems and the arrangement negotiated with Point Solutions. The services listed below can be bundled together as part of an ongoing support arrangement or discussed as individual needs.
What Our Customers Say About Working With Point Solutions
For more than 20 years, Point Solutions has been a trusted IT partner to businesses across Dubai and the UAE. See what our clients have to say about working with us.
Frequently Asked Questions About Managed IT Services in Dubai
Data backup, data storage, and disaster recovery are among our services. Depending on the scope agreed, they can be part of a managed IT arrangement or discussed as separate requirements. We agree on which systems and recovery responsibilities are covered with you.
Yes. Point Solutions offers Microsoft Cloud Solutions, including assistance with setup, migration, and management of Microsoft cloud services, where required. We discuss the specifics of your requirements.
Pricing depends on the number of users and devices, infrastructure complexity, and the support scope. Contact us to discuss your environment and request a proposal.
Monitoring coverage, support hours, and response targets depend on the arrangement we agree with you and are set out in your service agreement. Tell us which systems matter most and when your team works, and we will explain what can be provided.
Response targets depend on the arrangement agreed and are set out in your service agreement, so you know what to expect before anything goes wrong.
Contact Point Solutions to discuss your current IT setup and business requirements. The team can then advise on a suitable scope and next steps.
Yes. We support small and medium-sized businesses as well as corporate organizations. The appropriate support scope depends on your requirements.
An annual maintenance contract (AMC) is a contract for agreed maintenance and support. Managed IT services can cover a broader, ongoing set of responsibilities. The exact meaning and inclusions vary between providers, so we agree the scope, support hours, and responsibilities with you in your service agreement.
Yes. We provide remote support for suitable issues and on-site support where hands-on work is needed. The right method depends on the issue and the arrangement agreed.
Yes. We can review your existing environment and advise on support, maintenance, or potential upgrades.
