IT Support Services in Dubai & UAE for Your Business
A lot of the working day is predicated on things working as they should. When a laptop fails to connect, an email freezes, or Wi-Fi drops in the middle of a call, work halts, and the affected person often spends the next hour trying to fix it themselves.
And these little intermissions add up. They distract employees from doing their own work, and in a company without its own IT team, they tend to be the responsibility of whoever is most comfortable with computers. Even if you have your own team, you often need extra help when your workload peaks, or the problem is outside the team’s expertise.
Point Solutions provides IT support in Dubai for both types of businesses. We will talk to you about your requirements in relation to your current environment and agree on the support package that is suitable for you, whether that is support when things go wrong or a maintenance agreement for ongoing support. The scope always depends on your systems and the agreed arrangement.
Contact us today for a Data Services and IT Services
Computer/device problems, recurrent
Faulty equipment has to be diagnosed, and it’s not always clear whether the answer is a repair, a replacement, or a change of settings.
Time spent by staff on troubleshooting
Every hour spent by an employee trying to fix their own computer is an hour that could be spent doing the work they were hired to do.
Limited internal resources
One IT person or none can’t handle every request, and no one is there when they are gone.
Ongoing maintenance delays
It’s easy to defer routine checks and updates when everyone’s busy, and the issues they would have prevented return.
Multiple vendors, no single point of contact
One Connected Approach to Your IT Infrastructure
Point Solutions is a three-stage interdependent process of IT delivery. If you need to use one or both, you can do so depending on your needs.
Infrastructure Project Experience
Point Solutions provided improvement and management of the existing network at IDS Business Center. The scope included cabling, managed Wi-Fi, data backups, endpoint security, IP phones, CCTV surveillance and access control, plus firewall security with reporting.
The project shows how connectivity, telephony and physical security can be designed and supported as a single environment within an existing facility.
Infrastructure services included structured cabling, firewall security with reporting, campus-wide Wi-Fi with separate student and guest logins, IP telephony, CCTV surveillance, and access control.
A campus is a large area with many users and different access needs. This project shows infrastructure planning for that kind of environment, with separate network access for students and guests.
Small to medium-sized businesses without a dedicated IT team:
Support for everyday problems, with a range designed for a smaller environment and budget.
Corporate offices with existing IT personnel
Extra capacity for peaks in workload or issues beyond the experience of the internal team.
Businesses with repeated network, device or software issues:
Troubleshooting to identify the cause of recurring faults, with follow-up recommendations.
Infrastructure offices that currently require support
Support for the networks, equipment and systems already in place, without having to start from scratch.
Ad hoc support for businesses
Help when things go wrong, no need for ongoing commitment.
Business Annual Maintenance Contract
A perpetual contract between you and us for support and maintenance of your systems.
What Our Customers Say About Working With Point Solutions
For more than 20 years, Point Solutions has been a trusted IT partner to businesses across Dubai and the UAE. See what our clients have to say about working with us.
Frequently Asked Questions About IT Support Services in Dubai
Yes. We troubleshoot wired and wireless connectivity issues and faults on desktops, laptops and servers.
Sure. We diagnose hardware faults and software problems on the systems covered by your support contract and advise you whether to repair, replace, or reconfigure.
Availability is subject to the support arrangement. Contact Point Solutions to discuss which hours and coverage meet your requirements.
The cost depends on the number of users or devices, the nature of your environment, and the scope of support. Tell us what you need, and we will discuss what suits your business.
Businesses can request IT support in the following ways. Contact Point Solutions by phone, email, or using the form below. Let us know what you need help with, and we’ll discuss next steps.
Point Solutions provides IT support services including troubleshooting and technical assistance for business technology including desktops, laptops, servers, networks, security, data and cloud computing, either remotely or on-site. What is covered will depend on your systems and the arrangement agreed.
Yes. Appropriate matters can be dealt with remotely, and on-site support is available where hands-on work is needed and agreed.
Yes. We can talk about the networks, equipment, and systems you have in place and let you know if anything needs upgrading or replacing.
Ad hoc support is where you call us when there is a problem, and we will work to fix it. An AMC is a pre-arranged ongoing agreement where we assume responsibility for the maintenance and support of the systems covered, rather than simply reacting when something goes wrong.
An AMC is an annual agreement where Point Solutions assumes an ongoing responsibility to maintain and support your IT systems within an agreed scope. We agree with you on systems included, support hours, and responsibilities.
